The Ojo Personal Video Phone

Frequently Asked Questions

1.	Do I need a computer to use Ojo?
2.	Can I use Ojo with my dial-up Internet service connection?
3.	Will other people with Ojos be given my Ojo phone number after they register their Ojo with Ojo Services?
4.	My mother has a video phone from another company, can I call her using my Ojo?
5.	What if I move? Can I take the video phone service with me?
6.	I go to the lake for vacation, can I take my Ojo?
7.	My brother has DSL and I have a cable modem for our broadband connections. Will Ojo work for both of us?
8.	My sister has her broadband access through a different cable provider than I. Will Ojo work for both of us?
9.	Can other people see & hear my Ojo video conversations?
10.	Can I connect Ojo to my Vonage VoIP service?
11.	Do I need to pay for both Ojo's service and my VoIP service?
12.	Does the monthly Ojo service fee include the cost of my regular telephone calls when I plug my phone line into Ojo?
13.	If I send an Ojo to my sister outside of North America will it work?
14.	Sometimes the picture on my Ojo looks like it's dissolving into squares, is there something wrong with my Ojo?
15.	My name is spelled incorrectly on my Ojo Caller ID -- can I get it fixed?
16.	Can I purchase additional ring tones?
17.	I have a VoIP service and use it to call my family. Ojo's literature says that it is an IP video phone. Can I subscribe to the Ojo service and drop my VoIP service?
18.	I want to call my relatives with Ojo. If I buy an Ojo video phone for myself and one for my relatives, and we both subscribe to the Ojo service, do I need to subscribe to any other phone service to make a call?
19.	How do I set up my router to work with Ojo?
20.	Why can't I make regular telephone calls like I used to?
21.	Why is the "Dancing Ojo" displayed whenever I leave a message?
22.	My Ojo Shadow keypad flashes when I have a new message or when I receive an incoming call. Why is that happening?
23.	My Ojo Shadow makes sounds. Why is that happening?
24.	My Ojo is displaying a message that reads "Symmetric NAT Found Recommend changing NAT Traversal to UPnP or Passive." Why is that happening?

Ojo Personal Video Phones

Connecting people like never before.

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FAQs

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Frequently Asked Questions

Do I need a computer to use Ojo?

Can I use Ojo with my dial-up Internet service connection?

Will other people with Ojos be given my Ojo phone number after they register their Ojo with Ojo Services?

My mother has a video phone from another company, can I call her using my Ojo?

What if I move? Can I take the video phone service with me?

I go to the lake for vacation, can I take my Ojo?

My brother has DSL and I have a cable modem for our broadband connections. Will Ojo work for both of us?

My sister has her broadband access through a different cable provider than I. Will Ojo work for both of us?

Can other people see & hear my Ojo video conversations?

10.

Can I connect Ojo to my Vonage VoIP service?

11.

Do I need to pay for both Ojo's service and my VoIP service?

12.

Does the monthly Ojo service fee include the cost of my regular telephone calls when I plug my phone line into Ojo?

13.

If I send an Ojo to my sister outside of North America will it work?

14.

Sometimes the picture on my Ojo looks like it's dissolving into squares, is there something wrong with my Ojo?

15.

My name is spelled incorrectly on my Ojo Caller ID -- can I get it fixed?

16.

Can I purchase additional ring tones?

17.

I have a VoIP service and use it to call my family. Ojo's literature says that it is an IP video phone. Can I subscribe to the Ojo service and drop my VoIP service?

18.

I want to call my relatives with Ojo. If I buy an Ojo video phone for myself and one for my relatives, and we both subscribe to the Ojo service, do I need to subscribe to any other phone service to make a call?

19.

How do I set up my router to work with Ojo?

20.

Why can't I make regular telephone calls like I used to?

21.

Why is the "Dancing Ojo" displayed whenever I leave a message?

22.

My Ojo Shadow keypad flashes when I have a new message or when I receive an incoming call. Why is that happening?

23.

My Ojo Shadow makes sounds. Why is that happening?

24.

My Ojo is displaying a message that reads "Symmetric NAT Found Recommend changing NAT Traversal to UPnP or Passive." Why is that happening?