| FAQ Question #24 |
| 24. | My Ojo is displaying a message that reads "Symmetric NAT Found Recommend changing NAT Traversal to UPnP or Passive." Why is that happening? |
| Your Ojo Shadow recently received an automated software upgrade that better supports Symmetric NAT routers. If you received this message or it continues to display on your Ojo, please perform the following steps or contact customer service at 1-877-FOR-MY-OJO (1-877-367-6965),. Our technicians will assist you in resolving this issue. If your Ojo is displaying the screen that states "Found symmetric NAT. Suggest NAT Traversal "UPnP" or "Passive" and press the right arrow.
If you Ojo is displaying the "Home" screen, arrow down to "Main Menu" and press Select.
If your Ojo continues to display the "Symetric Router" message, you may need to enable UPnP on your router. Consult with your router manual or contact Ojo customer service for assistance. If you have made the changes listed above and the UPnP support is enabled on your router, follow the steps detailed above and select "Passive" in place of "UPnP". UPnP is a technology that allows the Ojo to communicate more effectively with your in-home router. Your router must support UPnP for this option to work. GO TO: MORE QUESTIONS |
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